Refund policy

Refund & Return Policy – Liquidation & Clearance Sales

All merchandise sold by Deal Duck Liquidation is final sale.
Due to the nature of liquidation, overstock, freight recovery, and clearance inventory, returns, refunds, exchanges, and order cancellations are not permitted, except in limited circumstances outlined below.

Limited Return Eligibility

A return may only be considered if:

· The item received is incorrect,

· The item is materially different from the listing description, or

· The item is significantly damaged during transit 

All inventory is sold as-is and may include:

· Open-box items

· Shelf wear or distressed packaging

· Minor cosmetic imperfections

· Manufacturer irregularities

These conditions do not qualify for return or refund.

Buyer Responsibility

Customers must carefully review:

· Product descriptions

· Photos

· Measurements

· Model numbers

· Condition notes

Failure to review listing details does not constitute grounds for return.

Return Authorization

Return requests must be submitted within 48 hours of confirmed delivery by emailing:

info@dealduckliquidation.com

Requests must include:

· Order number

· Description of the issue

· Clear supporting photos

Returns sent without written authorization will be refused.

Return Shipping

If a return is approved:

· The buyer is responsible for all return shipping costs 

· Original shipping charges are non-refundable 

· Items must be returned in original condition with all contents 

We are not responsible for return shipments lost or damaged in transit.

Refund Processing

Approved refunds are issued after inspection of the returned item.
Refunds will be processed to the original payment method within 10 business days.

Refunds may be denied or reduced if items are:

· Used

· Damaged after delivery

· Missing components

· Returned in different condition

Exchanges

We do not offer exchanges. A new purchase must be made for replacement items.

Order Cancellations

Orders cannot be cancelled once payment has been processed.

 

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Chargeback & Payment Dispute Policy

By completing a purchase, the customer agrees to contact Deal Duck Liquidation first to resolve any order concerns before initiating a payment dispute or chargeback.

Filing a chargeback for:

· Final sale items

· Buyer’s remorse

· Failure to read listing details

· Shipping carrier delays

· Condition issues disclosed in the listing

may be considered fraudulent misuse of the chargeback system.

In the event of a dispute, we reserve the right to submit:

· Signed delivery confirmation

· Order records

· Listing descriptions and photos

· Customer communication history

· Policy acceptance records

to the payment processor or financial institution.

Accounts that initiate unjustified chargebacks may be:

· Permanently restricted from future purchases

· Reported to fraud prevention services

· Subject to collection efforts for recovered losses