Shipping policy

Shipping Policy & Chargebacks Related to Shipping

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment has been successfully received.

During high-volume periods, liquidation events, or promotional sales, processing times may be extended.

Once an order has been processed, it cannot be cancelled or modified.

Shipping Carriers

Orders are shipped using Canada Post or other selected carriers at our discretion.

Tracking information will be provided once the order has been shipped.

Delivery Timeframes

Shipping timeframes provided at checkout are estimates only and are not guaranteed.

Deal Duck Liquidation is not responsible for shipping carrier delays, including but not limited to:

· Weather disruptions

· Transportation interruptions

· Labour disputes

· Customs processing

· Seasonal volume surges

· Delivery route issues

Shipping delays do not qualify for refunds, returns, or chargebacks.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Deal Duck Liquidation is not responsible for:

· Orders shipped to incorrect addresses provided by the customer

· Orders returned to sender due to incomplete or incorrect address details

If an order is returned to us:

· The customer must pay new shipping charges before the order is reshipped

· Original shipping fees are non-refundable

Refused or Undeliverable Shipments

If a shipment is refused, abandoned, or undeliverable, the customer will be responsible for:

· All return shipping charges

· Any carrier handling or storage fees

· New shipping charges for reshipment

Failure to pay these fees may result in order cancellation without refund.

Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier.

Deal Duck Liquidation is not liable for packages that are lost, delayed, misdelivered, or stolen after shipment.

Customers must:

· Monitor tracking updates

· Contact the carrier directly to initiate delivery investigations

· File claims with the carrier when required

We will assist by providing shipping documentation if needed.

Delivery Confirmation

Orders marked as “Delivered” by the carrier are considered successfully fulfilled.

Claims for non-receipt must be directed to the shipping carrier.

Refunds or replacements will not be issued for items confirmed delivered.

Damaged Shipments

If an item arrives significantly damaged during transit, customers must:

· Contact us within 48 hours of delivery

· Provide clear photos of the packaging and item

Failure to report damage within this timeframe may result in claim denial.

Shipping Costs

Shipping fees are non-refundable once an order has shipped.

Return shipping costs (if a return is approved under the Refund Policy) are the responsibility of the customer.

Chargebacks Related to Shipping

By placing an order, the customer agrees:

· Shipping timeframes are estimates only

· Carrier delays are outside our control

· “Item not received” claims must be resolved with the carrier

Initiating a chargeback for:

· Shipping delays

· Tracking misunderstandings

· Delivered packages

· Incorrect address errors

may be considered misuse of the dispute process.

We reserve the right to submit:

· Tracking confirmation

· Delivery scans

· Address verification

· Policy acceptance records

to the payment processor in response to disputes.

Contact

For shipping inquiries, please contact:

info@dealduckliquidation.com